Last updated: 29 July 2026

Welcome to TereaVibe (tereavibe.ae). These Terms & Conditions (“Terms”) govern your access to and use of our website, and your purchase of any products from us. Please read these Terms carefully before using our website or placing an order.

By accessing tereavibe.ae, browsing our products, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. About TereaVibe

TereaVibe is an independent online retailer based in Business Bay, Dubai, United Arab Emirates, selling IQOS Terea Iluma products to customers across the UAE.

TereaVibe is not affiliated with, endorsed by, sponsored by, or officially connected to IQOS, Philip Morris International, or any of their subsidiaries or affiliates in any way. We are an independent reseller, and any references to “IQOS” or “Terea Iluma” on our website are used solely to describe and identify the products we sell.

2. Eligibility & Age Restriction

Our products are intended strictly for adult users. By using our website and placing an order, you confirm that:

  • You are of the legal age required to purchase tobacco-related products in the United Arab Emirates.
  • You are purchasing the product for personal, legal use and not for resale, unless otherwise agreed with us in writing.
  • You will provide accurate age verification information if requested at checkout or upon delivery.

TereaVibe reserves the right to refuse any order, cancel any transaction, or decline delivery if we reasonably believe the buyer does not meet these eligibility requirements.

3. Products

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However:

  • Product images are for illustrative purposes and may vary slightly from the actual product due to manufacturer packaging updates or photography differences.
  • We do not guarantee that product descriptions or other content on our website are entirely error-free, complete, or current.
  • Product availability is subject to change without notice, and we reserve the right to limit quantities on any order.

4. Pricing & Payment

  • All prices listed on tereavibe.ae are in UAE Dirhams (AED) unless otherwise stated, and are inclusive of applicable taxes unless specified otherwise.
  • We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
  • Payment can be made via the payment methods available at checkout, which may include cash on delivery, card payment, or other secure online payment methods.
  • By providing payment information, you confirm that you are authorized to use the selected payment method.
  • We reserve the right to cancel or refuse any order if we suspect fraudulent activity, payment issues, or incorrect pricing due to a technical or typographical error.

5. Orders & Order Acceptance

  • Placing an order through our website constitutes an offer to purchase the selected products, which we may accept or decline at our discretion.
  • An order confirmation (via email, SMS, or WhatsApp) indicates that we have received your order, but does not guarantee acceptance until the order has been processed and dispatched.
  • We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, or failure to meet age/eligibility requirements. In such cases, any payment already made will be refunded in full.

6. Shipping & Delivery

Delivery timelines, fees, and coverage areas are detailed in our Shipping Policy, which forms part of these Terms. By placing an order, you agree to the delivery terms outlined there, including estimated delivery windows, delivery fees, and our age verification process at the point of delivery.

7. Returns & Refunds

Our return and refund process, including the 7-day return window and eligibility conditions, is detailed in our Refund & Returns Policy, which forms part of these Terms. Please review this policy before making a purchase, particularly regarding the requirement that returned items remain sealed and unopened.

8. Website Use

When using our website, you agree that you will not:

  • Use the website for any unlawful purpose or in violation of any applicable UAE laws or regulations.
  • Attempt to gain unauthorized access to our website, servers, or any connected systems.
  • Use automated tools (bots, scrapers) to extract data from our website without our written permission.
  • Post or transmit any harmful, offensive, or illegal content through any contact forms, reviews, or communication channels on our website.
  • Impersonate any person or entity, or misrepresent your age or eligibility to purchase our products.

We reserve the right to restrict or terminate access to our website for any user who violates these Terms.

9. Intellectual Property

All content on tereavibe.ae — including but not limited to text, graphics, logos, images, and website design (excluding third-party trademarks such as “IQOS” and “Terea,” which remain the property of their respective owners) — is the property of TereaVibe or its licensors, and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written consent.

10. Third-Party Trademarks

“IQOS” and “Terea” are trademarks of Philip Morris International or its affiliates. TereaVibe uses these names solely to identify and describe the products we sell as an independent retailer. Use of these trademarks does not imply any affiliation, sponsorship, or endorsement by their respective trademark owners.

11. Limitation of Liability

To the fullest extent permitted by UAE law:

  • TereaVibe shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • We do not make any health-related claims about our products and are not responsible for how customers choose to use the products they purchase from us.
  • Our total liability for any claim arising from your purchase shall not exceed the total amount paid for the relevant order.
  • We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to courier delays, technical issues, or events described in our Shipping Policy.

12. Indemnification

You agree to indemnify and hold harmless TereaVibe, its owners, employees, and representatives from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of our website, violation of these Terms, or violation of any applicable law, including misrepresentation of your age or eligibility to purchase our products.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in that policy.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

15. Changes to These Terms

TereaVibe reserves the right to update or modify these Terms at any time, for legal, regulatory, or business reasons. Any changes will be posted on this page, and the “Last updated” date at the top will reflect the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📍 Business Bay, Dubai, United Arab Emirates
📞 +971 56 554 9089
✉️ tereadubaishop@gmail.com

By using tereavibe.ae, you acknowledge that you have read and agree to these Terms & Conditions, along with our Shipping Policy, Refund & Returns Policy, and Privacy Policy.