Last updated: 29 July 2026

At TereaVibe (tereavibe.ae), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data when you visit our website or place an order with us.

By using tereavibe.ae or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

TereaVibe is an independent online retailer based in Business Bay, Dubai, United Arab Emirates, selling IQOS Terea Iluma products to customers across the UAE. For the purposes of this Privacy Policy, TereaVibe is the “data controller” responsible for your personal information.

2. Information We Collect

We collect the following types of information when you interact with our website or place an order:

a) Information You Provide Directly

  • Full name
  • Phone number
  • Email address
  • Delivery address (including city, area, building details, and landmarks)
  • Order details (products purchased, quantities, order value)
  • Payment information (processed securely — see Section 5)
  • Any information you share with us via phone, WhatsApp, or email when contacting customer support

b) Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookies and similar tracking technologies (see Section 7)

c) Age-Related Information

As our products are intended for adult users only, we may collect information to verify your age, either at checkout or at the time of delivery, in accordance with UAE regulations on tobacco-related products.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, confirm, and deliver your orders
  • To communicate with you about your order status, delivery updates, or support requests
  • To verify your age and eligibility to purchase our products
  • To respond to customer service inquiries, returns, or refund requests
  • To improve our website, products, and overall customer experience
  • To send you order confirmations, receipts, and important account or policy updates
  • To detect and prevent fraud, abuse, or unauthorized activity
  • To comply with applicable UAE laws and regulations

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Marketing Communications

We may occasionally send you promotional messages, offers, or updates via email, SMS, or WhatsApp, but only if you have opted in to receive such communications. You can unsubscribe or opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails (if applicable)
  • Replying “STOP” to SMS/WhatsApp messages
  • Contacting us directly at tereadubaishop@gmail.com

Please note that even if you opt out of marketing communications, we may still send you essential transactional messages related to your orders (e.g., delivery updates, order confirmations).

5. Payment Information

We do not store your full payment card details on our servers. Payments made through our website are processed via secure, third-party payment gateways that comply with industry security standards (such as PCI-DSS). For cash-on-delivery orders, payment is collected directly by our delivery team at the time of delivery.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

  • Delivery Partners — to fulfill and deliver your order, we share necessary details (name, address, phone number) with our delivery/courier partners.
  • Payment Processors — to securely process your payment, relevant transaction details are shared with our payment gateway provider.
  • Service Providers — we may work with third-party providers who help us operate our website, hosting, analytics, or customer support tools, under confidentiality obligations.
  • Legal Requirements — we may disclose your information if required to do so by law, court order, or governmental authority in the UAE, or to protect our legal rights, prevent fraud, or ensure the safety of our customers and business.
  • Business Transfers — if TereaVibe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents
  • Understand how visitors use our website
  • Improve website performance and user experience
  • Support analytics and, where applicable, advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website, such as saved cart items.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order fulfillment and after-sales support
  • Compliance with legal, tax, and accounting obligations under UAE law
  • Resolving disputes and enforcing our agreements

Once your information is no longer needed for these purposes, we will securely delete or anonymize it.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure website connections (HTTPS), restricted access to customer data, and secure payment processing through trusted third-party providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Your Rights

Depending on applicable UAE data protection laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or contractual retention requirements
  • Withdraw consent for marketing communications at any time
  • Object to certain uses of your personal information

To exercise any of these rights, please contact us using the details provided in Section 14 below. We will respond to your request within a reasonable timeframe.

11. Children’s Privacy

Our website and products are intended for adult users only. We do not knowingly collect personal information from individuals under the legal age for purchasing tobacco-related products in the UAE. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the “Last updated” date at the top will reflect the most recent revision. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📍 Business Bay, Dubai, United Arab Emirates
📞 +971 56 554 9089
✉️ tereadubaishop@gmail.com

We’re committed to handling your personal information responsibly and transparently. Thank you for trusting TereaVibe.