Shipping Policy

Last updated:29 July 2026

At TereaVibe (tereavibe.ae), we know that once you place an order, you want it in your hands as quickly as possible. This Shipping Policy explains how we deliver orders across the United Arab Emirates, our estimated delivery times, applicable delivery fees, and what to expect from the moment you check out to the moment your order arrives.

By placing an order with TereaVibe, you agree to the shipping terms outlined below.

1. Delivery Coverage

We currently deliver IQOS Terea Iluma products across the United Arab Emirates, including Dubai, Ajman, Sharjah, and other Emirates. Delivery times and fees vary depending on your location, as outlined in the table below.

2. Delivery Zones, Times & Fees

Please note that the delivery times listed above are estimates and represent our typical delivery windows under normal circumstances. Actual delivery times may vary due to factors outside our control, such as weather conditions, traffic, courier availability, public holidays, or unforeseen delays.

3. Free Delivery Threshold

Orders within Dubai (Express or Normal) that total AED 400 or more automatically qualify for free delivery. This discount is applied automatically at checkout and does not require a promo code. Orders below AED 400 in Dubai will be charged a flat delivery fee of AED 30.

For Ajman, Sharjah, and other UAE cities, delivery fees are calculated at checkout based on your exact location and order details.

4. Same-Day / Express Delivery (Dubai)

For customers located in Dubai, we offer an Express delivery option with an estimated delivery window of 1–2 hours from order confirmation, subject to order cut-off times, courier availability, and your specific area within Dubai. Express delivery is intended for customers who need their order as quickly as possible and is our fastest available option.

Our Normal delivery option within Dubai has an estimated delivery window of 4–6 hours from order confirmation, and is suitable for customers without an urgent same-hour need.

5. Ajman & Sharjah Delivery

We aim to deliver to Ajman and Sharjah within 1–2 hours on a best-effort basis. While we work hard to meet this window consistently, delivery times to these Emirates can be affected by courier availability and traffic conditions, so this window should be treated as a target rather than a guarantee.

6. Other UAE Cities

For customers located outside Dubai, Ajman, and Sharjah — including Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, and other areas — estimated delivery time is 12–24 hours from order confirmation. Delivery fees for these areas are calculated at checkout based on the destination and order size.

7. Order Processing

Orders are typically processed and handed over to our delivery team shortly after confirmation. Orders placed outside of normal business hours, on public holidays, or during periods of high demand may experience a short delay before dispatch. If any significant delay is expected, our support team will do their best to notify you via phone, WhatsApp, or email.

8. Order Tracking & Communication

Once your order is confirmed and out for delivery, our team may contact you via phone or WhatsApp to coordinate delivery details, confirm your address, or provide updates on arrival time. Please ensure the contact number provided at checkout is accurate and reachable, as this helps us deliver your order smoothly and on time.

9. Delivery Attempts & Failed Deliveries

Our delivery team will make reasonable attempts to reach you at the address and contact number provided at checkout. If we are unable to reach you or complete delivery due to an incorrect address, unreachable phone number, or your unavailability at the time of delivery, we will attempt to contact you to reschedule. Repeated failed delivery attempts due to customer unavailability may result in additional delivery charges or order cancellation, at our discretion.

Please double-check your delivery address and contact number at checkout to help avoid delays.

10. Age Verification at Delivery

As IQOS Terea Iluma products are intended for adult users only, our delivery team may request to verify the recipient’s age and identification at the time of delivery, in line with UAE regulations on tobacco-related products. TereaVibe reserves the right to refuse delivery if the recipient’s age cannot be verified.

11. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including building name/number, area, and any relevant landmarks, along with a reachable contact number. TereaVibe is not responsible for delivery delays or failures resulting from incomplete, incorrect, or outdated address information provided by the customer.

12. Delays Beyond Our Control

While we always aim to meet our estimated delivery windows, TereaVibe is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic disruptions, courier delays, public holidays, or other unforeseen events. We will always try to keep you informed if such delays affect your order.

13. Damaged or Missing Items on Delivery

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly. Please refer to our Refund & Returns Policy for full details on how damaged, defective, or incorrect items are handled.

14. Changes to This Policy

TereaVibe may update this Shipping Policy from time to time to reflect changes in our delivery operations, courier partnerships, or coverage areas. Any updates will be posted on this page, and the “Last updated” date at the top will reflect the most recent revision.

15. Contact Us

If you have any questions about shipping, delivery times, or the status of your order, please reach out to us directly:

📍 Business Bay, Dubai, United Arab Emirates
📞 +971 56 554 9089
✉️ tereadubaishop@gmail.com

We’re a small, dedicated team, and we’re committed to getting your order to you as quickly and smoothly as possible. Thank you for choosing TereaVibe.